it will then apply through your acceptance of it by subsequent or continued use of the Platform and/or our Services.
Primary purpose. We collect your personal information to lawfully carry out our functions and activities and provide you our Services (Primary Purpose).
Related purposes. In addition to the Primary Purpose, we may use the personal information we collect and you consent to us using your personal information to:
provide you with further information about the Services you requested and any other services you may be interested in, such as sending you newsletters;
personalise and customise your experiences with us;
help us review, manage and enhance our Services;
communicate with you, including by email, telephone and mail;
conduct surveys or promotions;
to process payments and administer your account;
investigate any complaints about or made by you, or if we have reason to suspect you have breached any relevant terms; or
as required or permitted by any law.
3. WHAT WE COLLECT
4. HOW WE COLLECT
How we collect. Your personal information
may be collected:
when you complete an application, consent, purchase, account sign-up or similar form (including but not limited to a Student Details Form (Special Transport)), in paper, via our Platform, in person, or otherwise;
when you contact us to make a query or request;
when you participate in one of our Services, competitions or surveys;
from those who request our Services on your behalf, including your agents and representatives;
from publicly available sources of information;
from government regulators, law enforcement agencies and other government entities;
from business contacts, external service providers and suppliers;
from prospective employees; or
by other means as we will reasonably inform you of (as relevant).
Anonymity. You are not obliged to give us your personal information. If you would like to access any of our Services on an anonymous basis we will take reasonable steps to comply with your request, however:
you may be precluded from taking advantage of some of our Services; and
we will require you to identify yourself if:
we are required by law to deal with individuals who have identified themselves; or
it is impracticable for us to deal with you if you do not identify yourself or elect to use a pseudonym.
Destruction. We will destroy or de-identify your personal information if the purpose for which we collected the personal information from you no longer exists or applies. Where a relevant legal requirement otherwise applies, we will retain in a secure manner your personal information for a period of seven years after which we may destroy it.
Primary use. We will only use and disclose your personal information:
for purposes which are related to the Primary Purpose; or
if we otherwise get your consent to do so,
We will not use your personal information for any purpose for which you would not reasonably expect us to use your personal information.
We will not sell, trade, rent or licence your
personal information to third parties.
Direct marketing. At the time you provide your personal information, we will offer you a choice as to whether you want to receive direct marketing communications about services. If you choose not to receive these communications, we will not use your personal information for this purpose. We will otherwise only use or disclose your personal information for the purposes of direct marketing if:
we collected the information from you;
it is reasonable in the circumstances to expect that we would use or disclose the information for direct marketing purposes;
we provide you with a simple means to ‘opt- out’ of direct marketing communications from us; and
you have not elected to ‘opt-out’ from receiving such direct marketing communications from us.
You may opt out of receiving such communications by:
clicking a link on the email communication sent to you; or
contacting us using our contact details below.
We may offer you the opportunity to receive information from third parties regarding products or services that may be of interest to you. If you choose to receive such information, we may forward messages from such third parties to you. If we do so, we will not provide such third parties with any of your personal information.
How we disclose. We may disclose personal information and you consent to us disclosing such personal information to:
third parties engaged by us to perform functions or provide products or Services on our behalf;
your referees and former employers;
our professional advisors, including our accountants, auditors and lawyers;
our related bodies corporate;
persons authorised by you to receive information held by us;
a government authority, law enforcement agency, pursuant to a court order or as otherwise required by law;
a party to a transaction involving the sale of our business or its assets; and
any persons as required or permitted by any law.
We will not disclose your sensitive information without your consent, unless there is a need to disclose such information in accordance with the Privacy Act or to comply with any other law or regulatory requirement.
Overseas disclosure. We do not send your
personal information to overseas recipients.
7. ACCESS + CORRECTION
Access. You have a right to access your personal information, subject to certain exceptions provided for in the Privacy Act.
If you require access to your personal information, please contact us using our contact details below.
You are required to put your request in writing and provide proof of identity.
We are not obliged to allow access to your
personal information if:
we reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
giving access would have an unreasonable impact on the privacy of other individuals;
the request for access is frivolous or vexatious;
the information relates to existing or anticipated legal proceedings between you
and us and would not ordinarily be accessible by the discovery process in such proceedings;
giving access would reveal our intentions in relation to negotiations with you in a way that would prejudice those negotiations;
giving access would be unlawful;
denying access is required or authorised by or under an Australian law or a court/tribunal order;
we have reason to suspect that unlawful activity, or misconduct of a serious nature relating to our functions or activities has been, is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter;
giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
giving access would reveal internal evaluative information in connection with a commercially sensitive decision-making process.
If you make a request for access to personal information, we will:
respond to your request within a reasonable period; and
if reasonable and practicable, give access to the information in the manner requested.
If we refuse to give access to the personal information because of an exception or in the manner requested by you, we will give you a written notice that sets out at a minimum:
our reasons for the refusal (to the extent it is reasonable to do so); and
the mechanisms available to complain about the refusal.
Correction. We request that you keep your personal information as current as possible. If you feel that information about you is not accurate or your details have or are about to change, you can contact us using our contact details below and we will correct or update your personal information.
If you otherwise make a request for us to correct your personal information, we will:
respond to your request within a reasonable period; and
if reasonable and practicable, correct the information in the manner requested.
If we refuse a request to correct personal information, we will:
give you a written notice setting out the reasons for the refusal and how you may make a complaint; and
take reasonable steps to include a note with your personal information of the fact that we refused to correct it.
8. SECURITY + PROTECTION
In relation to all personal information, we will take all reasonable steps to:
ensure that the personal information we collect is accurate, up to date and complete;
ensure that the personal information we hold, use or disclose is, with regard to the relevant purpose, accurate, up to date, complete and relevant; and
protect personal information from misuse, loss or unauthorised access and disclosure.
We have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal information. We store your personal information on a secure server behind a firewall and use procedures including security software and encrypted databases accessible only be authorised personnel to protect your personal information from unauthorized access, destruction, use, modification or disclosure.
If you suspect any misuse or loss of your
personal information please contact us immediately.
Own risk. You acknowledge that the security of communications sent by electronic means or by post cannot be guaranteed. We cannot accept responsibility for misuse, loss or unauthorised access to your personal information where the security of information is not within our control.
Click stream data. When you visit our Platform, our server may collect certain anonymous information known as click-stream data, including: the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server's ISP address.
We may collect this information for statistical purposes to find out how our Platform is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our Platform’s performance.
Web beacons. Our Platform may contain electronic images known as Web beacons, or single- pixel GIFs, which originate from third party media and research companies. Web beacons, which use cookie technology, permit these third parties to compile aggregated statistics for us about how visitors use our Platform and to gauge the effectiveness of our advertisements. No personal information is collected or shared through the use of Web beacons on our Platform, nor does the information collected permit us to identify you. The aggregated data that is collected will be used by us for marketing research purposes.
If you have a complaint about how we collect, use, disclose, manage or protect your personal information, or consider that we have breached the Privacy Act or APPs, please contact us using our contact details below. We will respond to your complaint within 14 days of receiving the complaint.
Once the complaint has been received, we will try to resolve the matter in a number of ways:
Request for further information: We may request further information from you. You should be prepared to provide us with as much information as possible, including details of any relevant dates and documentation. This will enable us to investigate the complaint and determine an appropriate solution.
Discuss options: We will discuss options for resolution with you and if you have suggestions about how the matter might be resolved you should raise these with our Privacy Officer.
Investigation: Where necessary, the complaint will be investigated. We will try to do so within a reasonable time frame. It may be necessary to contact others in order to proceed with the investigation. This may be necessary in order to progress your complaint.
Conduct of our employees: If your complaint involves the conduct of our employees we will raise the matter with the employees concerned and seek their comment and input in the resolution of the complaint.
After investigating the complaint, we will give you a written notice about our decision.
You are free to lodge a complaint directly with the Office of the Australian Information Commissioner (OAIC) online, by mail, fax or email. For more information please visit the OAIC website at http://www.oaic.gov.au/privacy/making-a-privacy- complaint.
If you have any privacy queries, please contact our Privacy Officer:
Personal pronouns: Except where the context otherwise provides or requires:
the terms we, us or our refers to Diggers Shuttle Service and
the terms you or your refers to a user of the Platform and/or a customer to whom we provide the Services.
Terms italicised and defined in the Privacy Act have the meaning given to them in the Privacy Act.